Standards and quality requirements of
customer service
customer service
Standards and quality requirements of customer service
In accordance with the NEURC Resolution No 375 dated 12.06.2018, our company keeps records and annual reports on the quality of electricity supply, complying with the requirements of NEURC.
Last updated: January 1, 2026
Standards and quality requirements of customer service
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The amount of compensation is set at a fixed rate according to the type of violation, regardless of consumption volumes.
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