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SUBMIT A REQUEST / COMPLAINT / CLAIM

We appreciate open communication with clients and are committed to considering all requests, complaints and claims in accordance with the valid legislation of Ukraine and the terms of the contract

Deadline for consideration of requests: up to 15 working days. The feedback is provided in writing or by email specified in the form

Instructions for submitting requests, complaints, and claims
Download (pdf)

Online submission form

Add files (evidence, documents, invoices, etc.)

Alternative ways to submit a request

Email:
complaint@etg.co.ua
Mail:
LLC "Electrotrading Group"
04116, Kyiv, StaroKyivska St., 14

Confidentiality is guaranteed. All requests are processed by authorized personnel in accordance with the company's internal regulations.

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Not sure where to start? We can guide you

Leave your contact details, and we will get in touch to discuss cooperation terms, the benefits of joining the group, and possible ways to collaborate.

Not sure where to start? We can guide you

Leave your contact details, and we will get in touch to discuss cooperation terms, the benefits of joining the group, and possible ways to collaborate.

Submit a complaint

Describe the situation, and our team will review your request as soon as possible. We will contact you if additional details are needed.

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